Meet the Team Behind Your Success


Alan Rihm

Chief Executive Officer

Alan sets the strategic direction of CoreDial, working closely with the management team on all sales, marketing and operational issues. Alan founded CoreDial after spinning off a VoIP division of a ten (10) year old Internet Service Provider in July of 2005. As CEO, Alan has been instrumental in establishing the company as a premier channel focused cloud software and services provider, with over 200 channel partners at the beginning of 2014. These channel partners leverage the company’s service delivery platform to white label, high quality, feature-rich cloud communications services like Hosted PBX, Hosted VoIP, SIP Trunking, Unified Communications and all related products and services. Under Alan’s leadership, the company has experienced tremendous revenue growth and customer retention rates, and his laser-like focus on enabling Interconnects, Managed Service Providers, and Carriers to succeed at selling, delivering, managing, and invoicing for cloud communications products and services has enabled channel partners to realize industry leading profits and success. Alan invests much of his time helping the company to build on its entrepreneurial culture, attracting talent, and keeping the company’s management team focused on maturing the company and adjusting to ongoing market opportunities and threats. Alan has been a successful entrepreneur in the Philadelphia region since 1995, and has a deep background in guiding Service Providers and software companies to critical mass through profitable growth. Alan is a graduate of Drexel University.


Chuck Paul

Chief Financial Officer

Chuck is the Chief Financial Officer at CoreDial, responsible for CoreDial’s financial and administrative management. Chuck joined CoreDial in Q2 of 2014. Prior to joining CoreDial, Paul served as Chief Financial Officer for emerging growth software companies ProModel and SAI Global. In those capacities, he led both organizations through periods of expansive growth. Prior to ProModel, Chuck served as Chief Financial Officer for early stage SaaS organizations Compliance and Ethics Learning Solutions and Telelogue, where he helped lead each company to a positive exit, selling both to publicly traded strategic partners. Chuck also worked at manufacturing organization Technitrol, a NYSE traded company, where he was on a team that grew the primary growth division from $30M in revenues to over $150M, through both organic and acquisition growth. Chuck maintains his CPA in the State of Pennsylvania and holds a Bachelor’s degree in Accounting and an MBA in Computer and Information Systems from Temple University.


Ken Lienemann

Chief Revenue Officer

Ken is Chief Revenue Officer at CoreDial, responsible for leading marketing and sales as well as partner on-boarding, training, support, and partner success. With a deep background in marketing, sales and service, Ken brings more than 20 years of experience to the position having previously worked for telecom and software companies ranging from start-ups and early stage IPOs to Fortune 500 enterprises.

Prior to joining CoreDial, Ken served as Senior Vice President of Global Marketing at Tangoe, a $200M+ public SaaS company. There he built a global marketing organization including product marketing, demand generation and marketing communications teams.

Before Tangoe, he was Executive Vice President of Global Sales and Service at Rivermine, a telecom expense management company that specializes in managing voice, data and wireless telecom expenses. In this role, Ken led global sales efforts, leading to its lucrative acquisition by Emptoris and subsequently by IBM where Ken served as General Manager and SVP of Global Sales.

Ken started his career at Andersen Consulting and held various roles at Architel Systems Corporation, Step 9 Software, Broadmargin and Control Point Solutions. Ken holds a B.S in Mechanical Engineering with Honors from West Virginia University.


Patrick Mahon

Vice President of Business Development

Patrick (“Pat”) is Vice President of Software Sales at CoreDial, and is responsible for CoreDial’s direct and indirect sales channel growth. In this role, Pat delivers a consistent, integrated and responsive customer experience through a unified sales and services organization. Pat joined CoreDial in Q1 of 2009. Prior to Joining CoreDial, Pat served as National Sales Director for IP Telephony and Contact Center Solutions (CCS) for Verizon Business. In that capacity, he led a national team of sales specialists focused in these specific disciplines. Prior to Verizon, Pat held several sales leadership positions with Ameritech/SBC/ATT since 1994. In his last role there, he led the direct, indirect and telephone account management sales efforts for the out of franchise territories east of the Mississippi as the Regional Vice President. Pat also leads the Datacenter outsourcing and application hosting sales teams at SunGard eSourcing as the VP of Sales. Pat holds a Bachelor’s degree in Marketing from Rutgers University and an MBA in International Business from Kent State University.


Jim DeBald

Vice President of Channel Sales

Jim is responsible for managing CoreDial’s Channel Sales Organization. Jim honed his technology skills early in his career, working for industry stalwarts NCR and British Telecom, before moving to a series of early-stage tech innovators—where Jim was responsible for building a sales organization in Philadelphia (and later the Southeast) for MFS Datanet, before being promoted to Vice President of Sales for MFS’ Internet Division. More recently in his career, Jim was the VP of Sales & Marketing for both Three Pillars, an innovator of Managed Security Services, and ESS Secure, an integrator of cyber and physical security products and services. Jim holds a BS in Management Information Science (MIS) and a BS in Economics from the University of Pittsburgh and received his MBA from LaSalle University in Philadelphia.


Meghan VanSpriell

Vice President of Marketing

Meghan serves as Vice President of Marketing and leads the team responsible for generating CoreDial’s direct and indirect sales channel growth.

Meghan has 20+ years working in the high tech industry and spent approximately sixteen of those years working globally with extensive experience throughout Latin America and Europe. During the course of Meghan’s career, she has managed all aspects of marketing – from lead management programs to market research, content development, partner marketing, public and analyst relations, communications, branding, as well as customer reference and satisfaction programs. Meghan has a B.A in International Business from Susquehanna University. She is fluent in Spanish and has lived in Australia, Spain and Chile.

Caitlin Clark-Zigmond

Caitlin Clark-Zigmond

Vice President of Product Management, UCaaS

Caitlin Clark-Zigmond serves as CoreDial’s VP of Product Management, UCaaS. In this capacity, Caitlin sets the product management direction for CoreDial, working closely with the executive team on the product roadmap, development, and sales throughput.

Caitlin brings more than 18 years of telecom, unified communications, and product development experience to her position. Before joining CoreDial, Caitlin held the position of Senior Director – Product Management for Advanced Voice at Comcast. In this capacity, she launched Business VoiceEdge, the company’s rapid growing, cloud-based, voice solution for businesses of all sizes, as well as launched SIP & managed PRI Trunking, a $190M+ revenue portfolio. Prior to being acquired by Comcast, Caitlin served as Senior Director of Product Management with New Global Telecom (NGT), the nation’s largest wholesale provider of VoIP and unified communications. At NGT, she was a driving force for wholesale and private label hosted VoIP services and led the development of unified communications products and services for its agent channel.

Additionally, Caitlin was a member of Global Crossing Limited’s (now Level3) collaboration product management team where she led video product line revenue while re-positioning enterprise video products into Internet-based offerings and driving new wholesale strategies for collaboration.

Caitlin served for five years as treasurer and chairwoman of the board for the Voice On the Net Coalition, and six years as an entrepreneur. She holds bachelor degrees in international business and finance from American University.


Colleen Schmidt

Director of Partner Success

Colleen Schmidt is Director of Partner Success and is responsible for managing all aspects of CoreDial’s customer service, support, porting, and provisioning business needs. Since joining CoreDial in 2011, Schmidt has been instrumental in implementing critical systems and processes that have resulted in measurable improvements to key performance metrics as well as employee and departmental performance. Colleen’s efforts have also resulted in a marked increase in customer satisfaction ratings. Colleen brings to CoreDial 20 years of excellence in the fields of project and operations management, directing the activities of Operations, Client Services, and Support teams with such companies as Harte-Hanks Direct Marketing, and Triangle Burlington Management Company. Colleen studied at Drexel University and received a Master Certificate in Applied Project Management from Villanova University.


Chris Abboud

Vice President of Infrastructure

Chris is Vice President of Cloud and IT Operations at CoreDial. Chris is responsible for CoreDial’s compute, storage, connectivity, and underlying-infrastructure platforms. In addition, Chris is focused on providing the team with a reliable, scalable, transparent infrastructure that enables product deliverables while ensuring availability and performance. Before Chris joined CoreDial in January 2015, he served as VP of Core Receivables and Payments Development at Citi. Chris has also held senior leadership positions in development and infrastructure at Dow Jones. Chris received his Bachelor’s degree in Applied Science from the University of Pennsylvania.

Alex Kasyanov

Alex Kasyanov

Vice President of Software Development

Alex serves as Vice President of Software Development at CoreDial. Alex is responsible for scaling the software development organization and expanding the existing world class team. He joined CoreDial in Q2 of 2015. Alex brings almost two decades of experience in building enterprise level software solutions. Prior to joining CoreDial, Alex built and led the software development department at Dyn consisting of both onshore and offshore teams. His prior experience includes 13 years of service with Comcast, where Alex contributed to a number of key efforts including the launch of High Speed Data network, Business Class, XfinityConnect, IPv6, XfinityWifi, and XfinityHome products. Alex earned his Bachelor’s degree in Computer Science from Drexel University.


Ryan Hope

Vice President of Architecture and API

Ryan Hope serves as CoreDial’s VP of Architecture and API. In this capacity, Ryan guides the organization towards increasingly more robust and scalable APIs for both external and internal use. He also propels the organization towards continuous software delivery best practices and cloud operational excellence.

Ryan brings more than 20 years of software development and operations experience to his position, in companies ranging in size from 15 to 450,000 employees. Before joining CoreDial, Ryan held the position of VP of Research and Development at Fiberlink Communications Corporation, which was acquired by IBM in 2013 and is now known as IBM MaaS360. He was instrumental in Fiberlink’s transformation from a secure connection manager client to the premier SaaS platform for Mobile Device Management. He was initially well known as the wireless domain expert when on the Extend360 product line. His expertise and experience, gained through numerous interactions with large and medium sized companies, helped him play an important role in re-architecting the platform, one key component of which is the CloudExtender. This technology has enabled Fiberlink to build a simple, easy to deploy, and configurable solution that can interact with the most complex of corporate systems and traverse through their network to talk to the MaaS360 Cloud platform. The CloudExtender is a patented piece of technology which differentiates Fiberlink in a competitive industry.

Over the years, Ryan has also served as one of the operational efficiency champions for the MaaS360 platform. He has researched, developed, influenced, and helped the organization adopt various tools and automation processes, allowing Fiberlink to continuously elevate new production code in an efficient and elegant fashion. He has been a leader in Fiberlink’s organizational strategy of global balance, with extensive experience running both onshore and offshore teams.

Ryan holds a bachelor’s degree in Physics from Lehigh University and a masters degree in Computer Science from Rensselaer Polytechnic Institute.

Our environment fosters creative energy, communication, and collaboration.

At CoreDial, our employees have an electric sense of mission, which is one of the reasons CoreDial is such a great place to work. The cohesion of our team institutes an incredibly driven work environment where creativity is encouraged, and employees are tasked with thinking and acting out-of-the-box.

We’re not only leading a new wave of telecommunications and business communications, but a new wave of workers that shine both individually, and as a team.

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We are Passionate About Cloud Communications

We’re currently searching for innovative employees who thrive under pressure, seek to strengthen the success of our clients, and are enthusiastic about the opportunities we provide.

Join Our Team