Alan Rihm – Chief Executive Officer
Mr. Rihm sets the strategic direction of CoreDial, working closely with the management team on all sales, marketing and operational issues. Rihm joined CoreDial as CEO in early 2005, and has been instrumental in establishing the company as one of the premier Hosted PBX and Business VoIP providers in the United States. Under Rihm’s leadership the company has experienced tremendous revenue growth, industry leading customer retention rates and operating gross profit margins. He has also attracted private label CLEC and Interconnect Resellers, and has structured numerous strategic partnerships. Rihm has been a successful entrepreneur in the Philadelphia region since 1995, and has a deep background in guiding Service Providers and software companies to critical mass. Mr. Rihm is a graduate of Drexel University.
Patrick Mahon - Vice President of Sales
Mr. Mahon is Vice President of Sales at CoreDial, and is responsible for CoreDial’s direct and indirect sales channel growth. In this role, Mahon delivers a consistent, integrated and responsive customer experience through a unified sales and services organization. Mahon joined CoreDial in Q1 of 2009. Prior to Joining CoreDial Pat served as National Sales Director for IP Telephony and Contact Center Solutions (CCS) for Verizon Business. In that capacity he lead a national team of sales specialists focused in these specific disciplines. Prior to Verizon, Pat held several sales leadership positions with Ameritech/SBC/ATT since 1994. In his last role there he lead the direct, indirect and telephone account management sales efforts for the out of franchise territories east of the MIssissippi as the Regional Vice President. Mahon also lead the Datacenter outsourcing and application hosting sales teams at SunGard eSourcing as the VP of Sales. Pat holds a Bachelors degree in Marketing from Rutgers University and a MBA in International Business from Kent State University.
Kevin McAllister – Vice President of Engineering
Mr. McAllister has designed, implemented and managed mission critical communications networks for companies including Verio and AT&T. He played a critical role in the design and implementation of a secure communication network for the Government of Algeria’s border air surveillance system, while working at Northrop Grumman. Mr. McAllister oversaw the design, implementation and management of a 5000 server data center designed to support one of the largest hosting providers in the United States. He has a background in software development and design targeted toward the architecture of highly scalable systems, and has managed customer support and application development teams. Mr. McAllister is a graduate of Drexel University.
Michael King – Director of Application Development
Mr. King is responsible for all in-house software development, including the full software development and quality assurance life-cycle. Mr. King is also responsible for integration of third party and legacy systems. Prior to CoreDial, Mr. King lead application development at CentraView, LLC where he was instrumental in the design, development, and implementation of enterprise Java (J2EE) contact management, CRM, and SFA applications. Mr. King has extensive experience B2B e-Commerce and web hosting management applications, and has hands-on experience managing global development efforts and teams. Mr. King is a graduate of Lycoming College.
Colleen Schmidt – Director of Operations
Ms. Schmidt is Director of Operations and is responsible for managing all aspects of CoreDial’s customer service, support, porting, and provisioning business needs. Since joining CoreDial in 2011 Schmidt has been instrumental in implementing critical systems and processes that have resulted in measurable improvements to key performance metrics as well as employee and departmental performance. Ms. Schmidt’s efforts have also resulted in a marked increase in customer satisfaction ratings. Ms. Schmidt brings to CoreDial 20 years of excellence in the fields of project and operations management, directing the activities of Operations, Client Services, and Support teams with such companies as Harte-Hanks Direct Marketing, and Triangle Burlington Management Company. Ms. Schmidt studied at Drexel University and received a Master Certificate in Applied Project Management from Villanova University.