First and foremost, it is our policy to deliver on our promise of excellant quality of service, and world-class technical support and customer care. Customers have come to expect great quality from CoreDial, and we are committed to meeting and exceeding expectations in this regard. Just as important, we focus on helping our customers to understand how best to achieve reliable, high quality hosted VoIP and SIP trunking services.

Below we illustrate our policies on supporting cucstomers that "bring their own broadband", or manage their own LANs and WANs. We always work with our customers to identify issues and resolve them quickly, but it is important to clearly state the areas where CoreDial is responsible for service delivery.


CoreDial Hosted PBX and VoIP Support
CoreDial Standard Support Policies

Hosted PBX and VoIP Phones
If you purchase Hosted PBX and VoIP Services from CoreDial and you provide:

    * Internet Service
    * Router

CoreDial demarcation is good messaging and Media from our Hosted Platform. CoreDial is also responsible for the functionality of the IP Phones.



If CoreDial rents you the Quality of Service (QoS) device, CoreDial is responsible for the functionality of the QoS device. If CoreDial sold you the QoS device, and you pay for CoreDial to monitor and report on that device, then CoreDial is responsible for the functionality of the QoS device (not including hardware repair or replacement).

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CoreDial SIP Trunking Support
CoreDial Standard Support Policies

SIP Trunking Only
If you purchase SIP Trunks from CoreDial and you provide:

    * Internet Service
    * Router

CoreDial demarcation is good messaging and Media from our SIP Platform.

Note: CoreDial provides documentation via email and our online help system during the installation process concerning the configuration that we require for SIP Trunking to work on your PBX. Once you receive this documentation, it is your responsibility to install and configure your PBX.



If you purchased a QoS device or IAD from CoreDial, and hired CoreDial to configure the QoS or IAD device, it is your responsibility to assist CoreDial and manage the configuration of your PBX. Configurations are not warranted after the installation is complete and accepted by the customer.

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Internet Support
CoreDial Standard Support Policies

Internet Services Only
When a customer purchases Internet services, CoreDial demarcation is the Local Exchange Company's Main Point of Entry (Smartjack). The demarcation can be inside or outside of your facility.

Note: It is the customer's responsibility to extend the circuit from the Local Exchange Carrier's Main Point of Entry to the location in your facility where the terminating device is installed (i.e. router, switch). Demarc extension purchased from CoreDial are not warranted after the circuit is activated and accepted by the customer.